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How to apply for S⁺ Rewards Programme Membership?
You can download and launch the S⁺ Rewards Mobile App, and then click Register and follow the simple instructions. You can choose to connect with your personal Facebook or WeChat account, which allows you an express login to the S⁺ Rewards Mobile App.
How to register?
Enter your mobile number. You will then receive a 4-digit verification code via SMS. Press “resend” if you do not receive it within 60 seconds. Enter your verification code and you will see a welcome message upon successful registration.
How to log in to S⁺ Rewards Programme?
You can log in to your S⁺ Rewards account with the S+ Rewards Mobile App. If you have connected your S+ Rewards account with your Facebook or WeChat account, you can enjoy an express login with the related account.
Forgot password
Facebook login – Retrieve password and login name from Facebook
WeChat login – Retrieve password and login name from WeChat
Mobile no. login – To log in, enter your mobile number to receive a verification code via SMS
How to update my profile?
Updating mobile no.: If your mobile number has changed, please renew your account at any of our Concierges.
Updating name: The name you used to register cannot be updated.
Updating other personal information: Your profile (excluding mobile number and name) can be updated in the S⁺ Rewards App “My Account” section.
Handling of inactive account
An S⁺ Rewards membership account without any recorded activity for a period of 36 months will be closed without notice after all remaining points have expired. You will receive a reminder SMS 1 month before the account closing.
Personal data usage and protection

Your personal data will help us provide you with customised offers and keep you informed of products and activities that may be of interest to you. Please note that you may receive any of the above if you have chosen to receive promotional messages from us.

Sino Real Estate Agency Limited (SREAL) is committed to safeguarding the privacy of customers in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. When you register as an S⁺ Rewards member, the information provided is automatically submitted to SREAL. All personal data are for internal use only. After receiving your consent to use your personal data, we will keep you abreast of new products, special offers and other special promotions. For details, please refer to https://sino.com/en-US/Special-Pages/Personal-Data-(Privacy)-Policy.

Lost Mobile Phone

You should report the loss to any of our Concierges or call our Customer Service Hotline: Tmtplaza: 2450 7782 Olympian City: 2740 4108 Citywalk: 3926 5708. Your account will be logged out from the old device, you may use another device to log into your account.

Concierge Details

Sino Mall tmtplaza Olympian City Citywalk
Location 1/F Concierge,
tmtplaza
UG/F Concierge, Olympian City (Phase 1)

G/F Concierge, Olympian City (Phase 2)

UG/F Concierge, Olympian City (Phase 3)

UG/F Concierge, Citywalk

UG/F Concierge, Citywalk 2

Tel. no. 2450 7782 2740 4108 3926 5708
Email srewards.tmtp@sino.com srewards.oc@sino.com srewards.cw@sino.com
S+ Redemption Hours​ 1:00 pm – 10:00 pm​ Phase 1 and Phase 3:
12:00pm – 8:00 pm​
Phase 2:
12:00 pm – 9:00 pm
​10:00 am – 10:00 pm​
Can I log in my S⁺ Rewards account on multiple devices?
For security reasons, you cannot log in to the S Rewards App on multiple devices at the same time. If you log into your account using a second device, the first device will be logged out.
Cannot download or open the App

Please follow these instructions if you cannot download the app:

  • Check your device to see if it supports the version of iOS or Android required for the S Rewards app.
  • Check the network connection, ensuring that your device is connected to the internet. Reboot your device.
  • Check that your device has more than 100MB of storage available.
  • Make sure the Download Manager is turned on (Android only).

 

Please follow these instructions if you cannot open the app:

  • Reboot your device.
  • Delete the S Rewards app and reinstall the latest version of the app from the App Store or Google Play Store.
How can I earn S Points?

You can earn the points from the 3 Sino Malls: Citywalk, Olympian City and tmtplaza. You can earn 1 point for every HK$100 spent. Please refer to S⁺ Rewards Programme Terms & Conditions for details on sales receipts requirements and transactions that are not eligible for points registration.

Customers with spending between HK$100 and HK$5,000 can scan and submit the original electronic sales receipt and the corresponding electronic payment slip within 7 days from the transaction day. Customers can also present the electronic sales receipt and the corresponding electronic payment slip to the designated Concierges at the Sino Malls for points registration on the same day of the transaction. Transactions after 9 pm can register points at our Concierges on the next day. If the spending amount exceeds HK$5,000 or the spending is from merchants listed at the following link which are not eligible for in-App scanning: https://tnc.splusrewards.com.hk/Registration_only_at_CS_Counter_EN.pdf, please go to our Concierges of the relevant Sino Mall within 14 days from the transaction day for handling.

Eligible points will be added to member’s account within 14 days from the receipt submission date. You can earn a maximum of 100 points per transaction day. No refund can be made after points registration.

When is the expiry date for S Points?
Points will accumulate over 24-month periods on a rolling basis, with the first 24-month period starting from your date of membership. For all Points accumulated over a 24-month period, these Points will expire in 12 months counting from the last day of the 24-month period. For example, for all Points earned during 24 October 2019 to 23 October 2020, they will expire on 23 October 2021. You will receive a notification 3 months before the point expiry date.
How can I gain Bonus Points?

Profile Completion Bonus: You will receive 2 points once you have completed your profile in the “My Account” section. No point will be given for subsequent profile update.

Referral Bonus:
Both referrers and referees can earn 2 bonus points for each successful referral. Each member can refer a maximum of 30 friends.

Check-in Bonus:
At certain Sino events, you can earn 1 point by scanning the check-in QR code provided at the venue. You can earn a maximum of 1 point per day.

What can I do with S Points?
You can use your points to redeem gifts, free parking hours, S Dollars and Joint Mall Rewards on the S⁺ Rewards App. You can also conduct points transfer once per day and transfer a maximum of 11 points. 1 point will be deducted for each transaction as administrative charge. It is also possible to transfer Points to your Olympian Kids account by converting Points into Kids Points (maximum conversion of 100 Points per day). The conversion rate is 1 Point = 100 Kids Points. Once Points are converted into Kids Points, it is non-reversible and non-refundable.
How to redeem rewards?
You can view rewards details in the S⁺ Rewards app. When you have accumulated the required points, you can redeem the rewards on the S⁺ Rewards App, or simply present your electronic membership card in the S⁺ Rewards app to the Concierges at the designated mall to redeem your reward. Once you have confirmed your reward redemption, the system will immediately deduct the relevant points from your account. The application cannot be changed or cancelled. You must collect your reserved rewards at designated locations/merchants within the specified time period as described in the rewards details. Otherwise, the rewards will automatically be forfeited and no points will be refunded.
Redeem Joint Mall Rewards
Occasionally, you can enjoy special joint-mall rewards. You will receive notifications in your inbox when these rewards are available.
Redeem Free Parking Hours

Members may use unexpired Points to redeem free parking offer, eligible only for private cars parking in Sino Mall car parks with ingress time from 07:00am to 11:00pm at Olympian City Carpark from Monday to Sunday, and with ingress time from 10:00am to 10:00pm at tmtplaza Carpark and at Citywalk Carpark from Monday to Sunday. You must provide vehicle entry record via Octopus card number. The free parking offer will not be available where there is more than one vehicle entry record on the same day on the same Octopus card. Members must use the same Octopus card for carpark entry, redemption of parking privileges and exit.

Once the free parking offer is redeemed, it cannot be cancelled, exchanged or transferred. You may only enjoy one redemption of a maximum of two (2) free hours of parking per entry, starting from the vehicle’s ingress time. Parking hours exceeding the hours eligible for free parking offer will be charged according to the stipulated hourly parking rules. When this free parking offer is used in conjunction with parking offers provided under Sino Mall privilege programs, a vehicle may only enjoy a maximum of four (4) free hours of parking per entry. Free parking offer cannot be used in conjunction with other parking offers such as day park, night park, merchant parking offers, and hourly parking reward program.

How can I review my rewards?
You can view all your redeemed rewards and redemption history in the “My Rewards” section of the S⁺ Rewards App. You can view your redemption history for up to 1 year.
What is a Badge?
When you have fulfilled specific requirements, you will automatically receive a badge and enjoy special privileges for a designated period of time. You can find out more about badges in “Badges” section.
What are S Dollars?
S Dollars are a new means of payment that can be used at Sino Malls. Members may convert their Points into S Dollars, which can be used as cash at participating merchants. The conversion rate is 100 Points = 10 S Dollars. 10 S Dollars can be used as HK$10 at shops of participating merchants. You may use the App to calculate the amount of S Dollars that can be converted using your existing Points balance.
How to convert and use S Dollars?

(a)        Inform shop staff at participating merchant that you wish to use S Dollars as your payment method.

(b)        Log in to your Programme account on the App.

(c)        Select “S Dollar” menu bar and click on the option to convert Points into S Dollars. The App will generate a QR code representing your desired S Dollars amount.

(d)        Present the QR code to shop staff at participating merchant to scan allow the shop staff to enter a passcode.

(e)        After successful scanning or entering of passcode, your S Dollars will be deducted immediately from your account. You may check your transaction/conversion record in the App.

What is a Pass?
A Pass is a special reward that brings you a host of exclusive privileges at designated malls for a limited time.
How can I redeem Olympian Kids Rewards?

To redeem Olympian Kids Rewards, you must first register as an Olympian Kids member. You may then redeem these rewards by using the Olympian Kids App. Click here to find out more.

You can convert S Points to Kids Points using S⁺ Rewards App. 1 S Point = 100 Kids Points. S Points converted to Kids Points are not reversible or refundable.

What are Social Feeds?

Here are the different types of Social Feeds that you can receive: badges earned by your or your friends, when you and your friends have connected with each other, birthday messages and messages about S⁺ Rewards Programme, Sino Malls and Merchants.

Only friends with whom you’ve connected can view your feeds. You can connect with friends who have joined the S⁺ Rewards Programme, or invite friends who haven’t joined the S⁺ Rewards Programme to register in the “Friends” section of the app. Your invited friends will connect with you automatically once they have successfully joined the programme. You will earn 2 bonus points for each successful referral.

What is Inbox?
You can view all notifications received within the past year in the S⁺ Rewards App.